Frequently Asked Questions

Got Questions?

Our Creations is an creative party event company. We have “Creations” function available online & store. This is an function you can choose the props and the balloons you like, create it on the screen, so you can visualise the final setup. Our Creations, Your Party!

Our company name is Creations Event Pty Ltd an Australian Owned Family Business. We are the Packaging, Cake decorating, Party and Event Experts. Visit a Our Creations Today.

Yes. We are more than happy to sell by the cartons and the price will be at a wholesale prices. SOME PRODUCTS ARE LISTED IN WHOLESALE PRICE ALREADY, Please contact us for more information.

Yes, you can pre-order everything you needed with no stress at all, you can simply book the date you like to pickup and return, it will all be taken care of for you.

if you have any quires or want to place an order, you can enquire via our email: or if you can contact us on 03 86529129 or 0433720420. You also are welcomed to be into the store (278 Settlement Rd, Thomastown, VIC 3074)and speak to our friendly staffs.

We will post our all online orderings through couriers. Props Hiring and balloons will deliver by our team. Please place enquires for your delivery requirements.

If the order placed through online, the cancelation within one day can be fully refunded, the procedure will be done within seven days after cancelation date. Any time after one day, the credit will be processed within seven days for your next shopping.

If you purchased any item in-store, we only to exchange or issue the credit amount for you.

Please see our Store policy for more details.

You will be contacted by one of our lovely staff to confirm whether to cancel the order, or either order in within your time range.

We will endeavour to dispatch your items as soon as possible. However please allow up to a handling time frame of 4 working days from the day you paid your order. If any special circumstances, for example out of stock, you will be contacted for re-ordering or cancelling, then it may take longer than 4 working days. The standard shipping will take around 2-7 business days from the day of dispatch. Express shipping will take about 1-4 business days from the day of dispatch.

The parcel shipping days may be some delays due to many circumstances, for example corona-virus (Due to Cov-19, we are experiencing an unprecedented demand for deliveries. There may be some delays), change of address, incorrect shipping details supplied, no one at home etc.

 we will promise not to use your information other than to contact you regarding your order or if we are forced to by law to provide this information. Your contact details will also be used for our store sale promotions. However, if you not happy to receive any promotions from us, please feel free to let our staff know.

we accept PayPal, bank transfer, Any bank details will be kept as confidential information and will not be given to any other parties. Cash on Delivery is not an option.

Please check your order clearly before placed. We are not able to refund any items that are incorrectly ordered, or for any reason that you change your mind. If any of the products are faulty, we will replace your item providing it is in its original packaging. Refunds will only be issued if that item is out of stock and will be provided by original method of payment.

Yes they are. Latex Balloons are made from 100% Biodegradeable natural substance. 

Yes we do. Our Creations have an Event Decorating Service where we come to you. Available in Melbourne Metro Only. You can simply booked them online. 

Yes we do. We have a selected range of disposable hospitality catering items  online and in store. 

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